Privacy policy

Privacy Policy

Last Updated: February 24, 2026

NaturaMosaic (“we,” “our,” or “us”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Services.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with us, we may collect:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Payment Information

  • Payment card details

  • Transaction confirmations
    (Payments are processed securely by third-party payment providers. We do not store full payment card numbers.)

Account Information

  • Username and password

  • Preferences and saved settings

Order & Transaction Information

  • Products viewed or purchased

  • Cart activity

  • Returns and exchanges

Communications

  • Customer service inquiries

  • Reviews or feedback

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Pages viewed

  • Time spent on pages

  • Interaction behavior

How We Collect Information

We collect information:

  • Directly from you when you place orders, create accounts, or contact us

  • Automatically through cookies and tracking technologies

  • From service providers who help operate our business

  • From marketing or advertising partners

How We Use Your Information

We use personal information to:

Provide and Fulfill Services

  • Process payments

  • Ship orders

  • Manage returns

  • Maintain accounts

Improve Customer Experience

  • Personalize recommendations

  • Optimize website performance

  • Analyze customer behavior

Marketing and Promotions

  • Send promotional communications (you may unsubscribe at any time)

  • Deliver relevant advertisements

Security and Fraud Prevention

  • Detect suspicious activity

  • Protect accounts and transactions

Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests

Advertising, Analytics & Tracking Technologies

We use third-party advertising, analytics, and marketing providers to understand how visitors use our Services and to deliver relevant advertisements across other websites and platforms.

These providers may use cookies, pixels, web beacons, SDKs, and similar technologies to collect information about your device and browsing activity. This may include:

  • IP address

  • Device identifiers

  • Browser type

  • Pages viewed

  • Time spent on pages

  • Products viewed or added to cart

  • Purchase activity

  • Referring website or advertisement

We may share limited personal information (such as hashed email addresses or device identifiers) with advertising platforms to:

  • Measure campaign performance

  • Deliver personalized advertisements

  • Conduct retargeting campaigns

  • Build custom or lookalike audiences

  • Improve marketing effectiveness

  • Detect and prevent fraud

Our advertising partners may include social media platforms, search engines, and digital advertising networks. These partners process information in accordance with their own privacy policies.

Cookies & Consent

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze website traffic

  • Support marketing and advertising

Where required by law, we obtain consent before placing non-essential cookies on your device. You may manage cookie preferences through your browser settings or any consent management tool available on our website.

How We Share Personal Information

We may share personal information with:

  • Payment processors

  • Shipping and fulfillment providers

  • Cloud hosting and IT service providers

  • Analytics and advertising partners

  • Professional advisors

  • Government authorities where required by law

We do not sell personal information for monetary compensation.

Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to request data portability

  • The right to opt out of targeted advertising or data “sharing”

If you are a resident of California or certain other U.S. states, you may have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.

To exercise your rights, contact:
naturamosaic2026@outlook.com

We may verify your identity before fulfilling certain requests. We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

Data Security & Retention

We implement reasonable safeguards to protect your personal information. However, no system can guarantee complete security.

We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

International Data Transfers

Your personal information may be processed outside your country of residence. Where required, we implement appropriate safeguards for cross-border data transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact:

NaturaMosaic
10924 Granite St
Charlotte, NC 28273
United States
Email: support@naturamosaic.shop