Refund policy

Return Policy

Due to the nature of our products, customized or made-to-order items are final sale and not eligible for returns or exchanges.

We do not accept returns on customized products once an order has been placed and processed. This includes any product made specifically for you or customized at the time of purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [support@naturamosaic.shop] with:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the issue is verified, we will gladly offer a replacement or refund at no additional cost.

Non-Returnable Items

• Customized or personalized products
• Opened or used skincare products
• Items marked as final sale 

We appreciate your understanding and are always happy to help with any questions before you place your order.